Description: Please refer to the section BELOW (and NOT ABOVE) this line for the product details - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Title:Quality Issues In Heritage Visitor AttractionsISBN13:9780750646758ISBN10:0750646756Author:Yeoman, Ian (Author), Drummond, Siobhan (Editor)Description:* Quality As A Tool For Success*Covers A Diverse Range Of Quality Issues And Theories In The Context Of Heritage Attractions* Well-Respected International Contributor Team Of Academics And Practitionersheritage Tourism Is The Fastest Growing Component Of The Tourism Market Tourists Have More Choices Than Ever And Their Past Experiences And Future Expectations Make Them Even More Discerning Customers A Focus On Quality Can Assist With Customer Satisfaction And Business Excellence This New Book On Quality Issues Brings Together A Range Of Specialists Who Lead Us From The Evolution Of Quality To Our Current Position On The Quality Roadmap It Provides A Toolkit To Assist On The Continuous Quality Improvement Journey And Presents A Vision Of What Lies Ahead In This New Millennium 'Quality Issues In Heritage Visitor Attractions' Will Prove An Invaluable Guide For Students And Practitioners In The Field S Of Heritage, Visitor Attractions And Tourism In General Divided Into Six Sections This Text Presents A Different 'Flavour' Of Quality By Looking At Aspects Such As Critical Success Factors For Heritage Organizations, Methods Of Quality Improvement, Developing The Concept And Offering, Quality Tools For Managers, Managing The Quality Workforce And The Future Binding:Hardcover, HardcoverPublisher:RoutledgePublication Date:2000-12-04Weight:1.35 lbsDimensions:1.15'' H x 9.53'' L x 6.42'' WNumber of Pages:294Language:English
Price: 193.68 USD
Location: USA
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Book Title: Quality Issues In Heritage Visitor Attractions
Number of Pages: 294 Pages
Publication Name: Quality Issues in Heritage Visitor Attractions
Language: English
Publisher: Routledge
Publication Year: 2000
Item Height: 0.9 in
Subject: Total Quality Management, Industries / Hospitality, Travel & Tourism, Museums, Tours, Points of Interest, General
Item Weight: 21.7 Oz
Type: Textbook
Author: Ian Yeoman
Subject Area: Travel, Sports & Recreation, Business & Economics
Item Length: 6.1 in
Item Width: 9.2 in
Format: Hardcover
