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Building Great Customer Experiences - Hardcover By Shaw, Colin - ACCEPTABLE

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Managing Knock Your Socks Off Service (Knock Your Socks Off Series) - GOOD

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The Service Edge: 101 Companies That Profit from Customer Care (Plume) - GOOD

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The Service Edge: 101 Companies That Profit from Customer Care

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Complaint Management Excellence : Creating Customer Loyalty Throu

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Creating and Driving Service Excellence - An Executive's Guide to IT Serv - GOOD

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