Description: Further DetailsTitle: The Call Centre Training HandbookCondition: NewFormat: HardbackSubtitle: A Complete Guide to Learning and Development in Contact CentresISBN-10: 0749450886EAN: 9780749450885ISBN: 9780749450885Publisher: Kogan Page LtdRelease Date: 12/03/2008Description: The Call Centre Training Handbook is a complete resource for providing learning, training and development within contact centres. Whether it is induction or periodic training, those who train staff will find it an indispensible resource. It also offers call centre managers and trainers information with which to benchmark training and identifies best practice in learning and development.The book addresses the key areas of training call centre staff including; quality of customer service, dealing with difficult customers, outsourcing and offshore training, and measuring and evaluating performance. International case studies provide the reader with practical examples of real-life training, while sample exercises and models supply the tools to deliver effective learning.Language: EnglishCountry/Region of Manufacture: GBItem Height: 242mmItem Length: 163mmItem Width: 28mmItem Weight: 748gAuthor: John P. WilsonGenre: Business & FinanceType: Marketing & SalesRelease Year: 2008 Missing Information?Please contact us if any details are missing and where possible we will add the information to our listing.
Price: 103.19 USD
Location: 60502
End Time: 2024-12-03T07:22:51.000Z
Shipping Cost: 0 USD
Product Images
Item Specifics
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 30 Days
Refund will be given as: Money back or replacement (buyer's choice)
Return policy details:
Book Title: The Call Centre Training Handbook
Title: The Call Centre Training Handbook
Subtitle: A Complete Guide to Learning and Development in Contact Centres
ISBN-10: 0749450886
EAN: 9780749450885
ISBN: 9780749450885
Release Date: 12/03/2008
Release Year: 2008
Country/Region of Manufacture: GB
Genre: Business & Finance
Number of Pages: 336 Pages
Publication Name: Call Centre Training Handbook : a Complete Guide to Learning and Development in Contact Centres
Language: English
Publisher: Kogan Page, The Limited
Publication Year: 2008
Subject: Training, Customer Relations, Marketing / Telemarketing
Item Height: 1.1 in
Item Weight: 26.5 Oz
Type: Handbook
Item Length: 9.5 in
Subject Area: Business & Economics
Author: John P. Wilson
Item Width: 6.4 in
Format: Hardcover
