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Defusing the Angry Patron : A How-To-Do-It Manual for Librarians

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Defusing the Angry Patron : A How-To-Do-It Manual for LibrariansDefusing the Angry Patron : A How-To-Do-It Manual for Librarians

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Special Attributes: EX-LIBRARY

Author: Rubin, Rhea Joyce

Book Title: Defusing the Angry Patron : A How-To-Do-It Manual for Librarians

Language: English

Publication Name: Neal-Schuman Publishers, Incorporated

Publication Year: 2011

Format: Paperback

Publisher: Neal-Schuman Publishers, Incorporated

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