Cultivating Leadership: How great leaders make a difference, one hotel at a time

Description: Cultivating Leadership by Jo-Anne C. Hill Estimated delivery 3-12 business days Format Paperback Condition Brand New Description Cultivating Leadership is a how-to book on developing, improving, and nurturing leadership skills. Whether a newly promoted rising star or a seasoned professional, this thought-provoking book explains a model that works, and the kind of results hotel owners and executives can expect if they follow it. Having the right leadership plays a critical role in successfully driving revenue, and Hills expertise at identifying and developing effective leaders, her tools to engage employees to bring out their best, and her focus on an empathetic approach to the customer experience have benefited her clients around the world. Jo-Anne Hill is a hospitality management consultant who dramatically improves revenue at hotels around the world. She cultivated her leadership style and coaching expertise as Director and VP of such prestigious brands as Four Seasons Hotels & Resorts, Mandarin-Oriental Hotel Group, and Ritz-Carlton Hotel Company. Since opening her practice, she has worked with many more brands and independent hotels around the world, leaving her indelible leadership mark while improving hotel revenue by as much as 25%. Hill uses her vast experience and the stories she has gathered from over 25 years in the hotel business to show how to be a great leader, the importance of taking care of employees, and how doing so will ultimately yield a higher financial return. Cultivating Leadership: -Identifies the 10keys to leadership and provides a tool to determine how a leader measures up -Reviews things that get in the way (disruptors), which can derail even the greatest of leaders -Proves that this heart-centric approach improves the organizations bottom line Hill shows that using skills of empathy, compassion, graciousness, trust, respect, and integrity results in happier employees who provide a better guest experience. In turn, guests will stay longer, spend more money, and return more often. The ideal equation for any hotelier - or business owner! Details ISBN 1984094955 ISBN-13 9781984094957 Title Cultivating Leadership Author Jo-Anne C. Hill Format Paperback Year 2018 Pages 112 Publisher Createspace Independent Publishing Platform GE_Item_ID:128419180; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys

Price: 22.04 USD

Location: Fairfield, Ohio

End Time: 2024-12-22T03:22:42.000Z

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