Description: Baldrige Award Winning Quality : How to Interpret the Baldrige Criteria for Performance Excellence: Covers the 2 Award Criteria, Paperback by Brown, Mark Graham, ISBN 1439893829, ISBN-13 9781439893821, Like New Used, Free shipping in the US Brown, a consultant who helps corporations and governmental organizations measure and improve performance and teaches workshops on performance metrics for the Institute of Management Studies, details the Malcolm Baldrige National Quality Award and how companies can meet its 2 criteria for performance excellence. He outlines each stage of the process, from preparing an application, to interpreting the criteria, to preparing for a site visit. He explains its scoring, and the indicators and what examiners are looking for in each of its seven major categories: organizational profile; leadership; strategic planning; customer and market focus; measurement, analysis, and knowledge management; workforce focus; operations focus; and results. He also discusses what's new, the application and evaluation process, and how to use a Baldrige assessment as a strategic planning tool. No index is provided. Annotation ©2013 Book News, Inc., Portland, OR ()
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Book Title: Baldrige Award Winning Quality : How to Interpret the Baldrige Cr
Number of Pages: 408 Pages
Publication Name: Baldrige Award Winning Quality : How to Interpret the Baldrige Criteria for Performance Excellence
Language: English
Publisher: Productivity Press
Publication Year: 2013
Subject: Total Quality Management, General, Quality Control, Industries / Manufacturing
Item Height: 0.9 in
Item Weight: 34.8 Oz
Type: Textbook
Subject Area: Business & Economics
Item Length: 11 in
Author: Mark Graham Brown
Item Width: 8.6 in
Format: Trade Paperback
